Hi everyone, for a while, we had a similar issue where some users would get an email for each and every comment made on a proof, whether or not a 'Decision' was rendered. It took me a while to troubleshoot the issue, but finally found a fix. I can't guarantee that it'll work for you guys, but here's what I found:
Our issue ended up being in the automated workflows and how the Email Alerts within Workfront Proof were set up
Each user on the workflow should have their Email Alerts set to 'Decisions'
From my understanding, this means that the Proof Creator will not get comment notifications until a 'Decision' is rendered
The downside to this is that if/when someone just comments, but doesn't render a 'Decision,' notifications will not be sent out.
The solution to this is to tag individuals in the comments -- but ideally (in my book), a 'Decision' should be made
As an extra precaution, I've made sure that each user's default email alert in Workfront Proof is 'Decisions'
I've attached a couple screenshots, as well. I hope that helps! Brandon Hamm Creative Services Project Manager Bravo Group