When setting up your processes and configuration, make sure to think about user experience. Test out the experience with end users to make sure the process is not too 'heavy' for them. If it is, it will impact adoption.
Plan, plan, plan. Work out how you want your information to come in from the requestors and keep it simple. I wish I knew how to make things mandatory on a custome form when I first started. I know now, and use it to my advantage.
Watch all the prerecorded videos of previous classes you can, then put your floaties on and jump in the deep end. :0)
I think for us it would be to nail down our internal process a little bit better. Get our ducks in a row first and then use Workfront to help that process out. We got caught up in the bells and whistles of Workfront that we tried to customize our process to the tool instead of taking the time to customize the tool to our process. As we move forward, we spend a lot of time on the business unit's internal process and we have found a lot of success with that.
Meet with senior and executing management to discuss and determine the vision for Workfront along with the objectives and deliverables. They must line up with the company strategic business goals and should be reviewed if they change. After, you can have fun configuring Workfront to meet the company, department and team needs. Cheers!
Workfront - Data Inspires Creativity
Business System Analyst Lead