Using Sub-Groups for Organizational Purposes?

[SusanPf]

Our Group lists are growing. We have instances where groups represent departments and users within departments have groups for request queue purposes. Anyone else using Sub Groups in a similar scenario? I'm thinking about using this function as a filing system to keep 'like' groups together. Any input on experiences would be helpful. Thanks.

[BrookeVa]

Hey Susan. Instead of using subgroups, we use Groups to represent our departments (which works well for reporting structures) & then we create Teams for request queues. It works really well for us. We just assign whoever we want to the team & then set up our request queues to route to that specific team. Let me know if you have any questions. Hope that helps.

[SusanPf]

Hi, Brooke.

Only hangup, our request queues are isolated to certain Groups and certain individuals across the whole Workfront population. Only groups can be used to limit access. See attached.

[BrookeVa]

Ours is set up the exact same way. We create the project for the request queue. We then create a routing rule. See attached screen shots. Hope this helps! In Reply to Susan Pfeil:

Hi, Brooke. Only hangup, our request queues are isolated to certain Groups and certain individuals across the whole Workfront population. Only groups can be used to limit access. See attached.

[SusanPf]

Thank you, Brooke!