In monitoring this morning's outage my team noticed that the graphs on trust.workfront.com only seem to run from 12-SEP-10-OCT, not quite real time reporting! Looks like someone lost their date wildcards -- Melinda Layten, Senior Consultant Work Management Improvement CapabilitySource Phone: (484) 505-6855 site: www.capabilitysource.com email: melinda.layten@capabilitysource.com Helpful? Buy me a coffee: https://www.patreon.com/mlayten - we simplify your work so you can run your business -
From a customer service perspective to start getting these messages over 2 hours after the incident started is unacceptable. It was first reported on the trust site at 526am MST. Michael Lebowitz Marketing Analyst Michael.Lebowitz@guidewellconnect.com T 904-436-4240 | M 904-200-1364 Fax 904-565-6156 4800 Deerwood Campus Pkwy DCC 800-4-272 Jacksonville, FL 32246
I subscribe to a free notification on "https://uptimerobot.com/">https://uptimerobot.com/ and I got notified at 4:09 AM Pacific that Workfront was down. It works great, since I like hearing about it being down first before my users so I can be proactive (although this time is was before I got up...) Adina
I have signed up, thanks for the share!!!! Michael Lebowitz Marketing Analyst Michael.Lebowitz@guidewellconnect.com T 904-436-4240 | M 904-200-1364 Fax 904-565-6156 4800 Deerwood Campus Pkwy DCC 800-4-272 Jacksonville, FL 32246
One tip, if you're using SSO, also add the "https://yourdomain.my.workfront.com/login">https://yourdomain.my.workfront.com/ login url for tracking (I use both to track if SSO is down too)
Thanks for this post -- I thought maybe it was me reading it wrong. It's been a rough few weeks since R3! I would gladly give up Slack integration over better monitoring and notifications... <> :-) John Seitz ESPN
