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System Admin option not available

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Level 1

Hello,
I have a System Admin Level access and I'm trying to grant a new user same level of access, however there is no option of system admin access, I was told that there can only be two System Admin so I changed my access level to a lower access level to give way to the new user and asked the other System Admin to change the access level for me however same problem occurred, what should I do? 

3 Replies

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Level 7

I have never heard of any system admin limitations and our environment has more than 2 global admins.  If you do not have the ability to designate someone as the system admin I would question whether you are global admin of your Workfront instance.

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Level 10

Agreed, there is no limit I'm aware of. I've see as many as 50 admins in an instance. You cannot create or grant a user more access than you currently have.

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Community Advisor

I just got done reading about another admin having this issue, and it's apparently related to admin console, so now I guess we have to ask if you have admin console.

 

https://experienceleaguecommunities.adobe.com/t5/workfront-questions/can-t-assign-back-system-admini...