Request Queue "Subject" default field..Is possible remove it or hide in the form?

[AbelardoMa]

Hi Community! We would like remove the "Subject" default field in the Queue intake form..Is possible remove it or hide in the form? Regards

[GregBe1]

I don't believe it is, but someone else may know better.

[Doug_Den_Hoed__AtAppStore]

Hi Greg, I believe you are right: the Request Subject becomes the Issue Name, which is a required field, and if converted, the Task/Project Name. Intended as a short, unique reference (given Workfront's helpdesk roots), it's easiest to pick a simple convention (whether educate the "as designed" intent, something simple like the raiser's initials and datetime, a dash, etc.) and train users accordingly. That said, if that still seems irksome, I think at one point I knew of a way to at least default a value so people could skip it; try adding "&subject=n/a" to the url if you are curious. Regards, Doug

[SusanPf]

Hello! I inquired about this last year and the answer is no. I put in an enhancement request to have the ability to hide it.