Project Start Reminder Notification

[DeepaMa1]

Hello All,

I'm working on a Workfront project and need to send a reminder to the project owner three days before the Planned Start Date. I created a test project for this purpose, with a start date of September 5th at 8 a.m. I've confirmed that the project reminder notification is enabled, but the email still hasn't been sent. Has anyone encountered this issue or have any suggestions?"

Thanks,

DM

[monicacardoso]

Hi @DeepaMa1, 

Thank you for your question! I would try scheduling it 4 days in advance to give the system a chance to pick it up on the official third day before the planned start date. Also, is your project in a Current status? If it's in Planning, the reminder might not kick off. 

If this behavior persists, please submit a ticket to the Workfront Support team. 

- Monica

[DeepaMa1]

Thank you @monicacardoso. I received the email on September 3rd. I was expecting the email on September 2nd. Yes, the project was in Current Status. 

[BrookeSt1]

I've seen this note before that reminder are sent within 24 hrs of the scheduled time. Not sure if that is applicable here but it could be why it's not appearing when you want. As someone else said, try changing it one more day than you really want.