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Problems with Exporting PDFs from Proofing HQ

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Level 3
I am hearing lots of complaints from our external design team regarding the incompatability of PDFs exported from the WF proofing tool. Specifically, comments not aligning with pages in documents and some comments not showing up at all. Aside from granting all external designers licenses to access internal proofing tool, does anyone have any experience with making the exported documents more usable in Adobe outside of Proof HQ?
3 Replies

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Level 1
We are also experiencing this problem and would love to hear about a solution. We are trying to find a way to download a proof with associated comments so that we can send to our internal clients for review and approval. The best option we have found (printing to PDF) is not formatted correctly and the images of the proof are cut off. Thank you for any suggestions or feedback!

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Level 10
We are having issues with exporting/comments/markups as well. We asked if its possible to view/delete both comments and markups on the PDF (which is a feature our previous routing/markup tool had). On the PDF exported from ProofHQ- you're able to view and delete the comments, but not delete the markups. The PDF downloaded from our previous system was exported as a true PDF- you can delete either the comment or the markup associated with it, and both elements disappear from the document, as if the comment had been marked up directly in Adobe to begin with. Here is the response from our Customer Service Manager: There is no way to change how the PDF is exported. However, you have two options with the export. First is Thumbnail images, where the comments become a part of the PDF. Second is full page mode where the comments are imported into the comment function of Adobe Reader, etc. and can be edited as such. You can toggle between the two options when first pulling the print summary.

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Level 10
Hi Steve, As Kathy mentioned, you can select Full Page when exporting to PDF and it will put Adobe comments on the PDF. Some things we've noticed: It takes a LONG time to generate the PDF Comments aren't "mapped" to the page. So if the comment says "Comma goes here." You aren't going to see where here is. If you've attached a file to a comment, it won't be accessible. It just says "[File attached]" Also, you wouldn't need to give paid licenses to the external people. If you don't care if they hit the resolved check mark, you just send them a link to access the proof and they'd access it for free. (Side note: if you want them to make new comment or reply to other comments, I'd give them Reviewer permissions). We do have one vendor who said for they would not do that, so that doesn't help in that case, but for those willing to go inside the proof, we definitely don't have to give them a paid license. (Again though, if you'd like them to "resolve" the comment, then they do need a proof license).