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SOLVED

New Queue Topic Not Showing Up For Admin

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Level 1

I am a System Administrator, in my Request Project, there are Topic Groups and Routing Rules as well as Queue Topics. I can see the option to create a New Routing Rule and a New Topic Group.

 

But when I click on Queue Topics I see 16 Queue Topics but no Option to create a New Queue Topic?

 

Any idea what is happening? Is there a limit on Queue Topics? I need to create new Queue Topics...

 

Thanks for you help!

1 Accepted Solution

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Correct answer by
Community Advisor

Sounds like you're missing the button to create a new queue topic? There's no limitation on queue topics that I know of and I've had some request queues that had way more than 16 queue topics.

I would start with clearing cache and cookies, because... you know... that's the first thing Support will ask if you submit a ticket

And if  that doesn't work, go ahead and submit a support ticket.

 

Queue Topic Missing.jpg

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3 Replies

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Level 10

Hi,

Please check few options as highlighted here...

Regards,

Troubleshooting.jpg

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Correct answer by
Community Advisor

Sounds like you're missing the button to create a new queue topic? There's no limitation on queue topics that I know of and I've had some request queues that had way more than 16 queue topics.

I would start with clearing cache and cookies, because... you know... that's the first thing Support will ask if you submit a ticket

And if  that doesn't work, go ahead and submit a support ticket.

 

Queue Topic Missing.jpg

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Level 1

Good to know, thank you. I didn't do either and after signing in this morning the button is there.