I'm looking to create some custom status states (to coincide with an actual status of In Progress/Closed), but based off of the custom status, I'm interested in firing off a custom reminder notification to the individual assigned to the user/issue requestor.
Any ideas on how to do so? Or other ideas on how to make that happen--even if a workaround?
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That's a great question and would work well for us, but I never found a solution.
My workaround was then tie individual tasks into milestone stages, and then set up notifications for milestones. I created Outlook rules for them to filter out the ones I don't want. I'm not sure if this is the best solution or workable for you.
Hi Roxanne. Fusion would be a great solution for this if you happen to have it. Fusion could monitor for the status change, then immediately send a directed update notification and/or email to specific user/s.
I've actually used it in the past to step it up a notch further and send out custom 'graphical marketing-style' HTML emails to non-Workfront users based on activity in Workfront. e.g. project-related notifications to customers, non-Workfront colleagues/management etc.
If you'd like further info on this please reach out!