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SOLVED

Is it possible to open a request form and default to a queue?

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Level 1

I would like to provide users with a direct link to submit request form for a particular queue.

Screen Shot 2022-11-30 at 13.24.12.png

Screen Shot 2022-11-30 at 13.26.41.png

Basically I'm looking for a way to pre-populate the "Request Type" (topic queue) via a custom crafted URL. Something I can send to my users like:

abc.workfront.com/requests/new?topic=preSelectedTopicHere

Alternatively, if there is not a way to do this what other options are available? Could I integrate this form in another application via an iframe?

Thanks

1 Accepted Solution

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Correct answer by
Level 6

You can navigate to the request, choose the request type (queue), and click share path to get the direct link. Your requesters could manually change the queue, but it is already populated.

2022-11-30 14_56_29-Requests.png

I did this with all our different request types & queues, then made a pinned dashboard called New Request to general users' layout template.

2022-11-30 15_01_30-C__Users_swhitten_Pictures_Greenshot_2022_2022-11-30 14_56_29-Requests.png - Gre.png

View solution in original post

2 Replies

Avatar

Correct answer by
Level 6

You can navigate to the request, choose the request type (queue), and click share path to get the direct link. Your requesters could manually change the queue, but it is already populated.

2022-11-30 14_56_29-Requests.png

I did this with all our different request types & queues, then made a pinned dashboard called New Request to general users' layout template.

2022-11-30 15_01_30-C__Users_swhitten_Pictures_Greenshot_2022_2022-11-30 14_56_29-Requests.png - Gre.png