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How do I change the standard default assignment for new issue requests received?

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Level 1
Level 1
3/29/17 12:49:00 PM
How do I change the standard default assignment for new issue requests received?

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Level 7
Level 7
3/30/17 4:30:00 AM
Go to Queue Setup, then Routing Rules and enter a rule where you assign it to whoever you want. Then go to the Queue Details tab and you'll see a drop-down option for "Default Route".

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