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Edits to User Name Not Sticking


Level 1

I have tried to change the first name of a colleague multiple times and saved it but it resets to their old name the next day. I thought maybe it had to do with the SSO configuration, but our IT department said they have the name correct on their end. Any ideas why this could be happening?

1 Reply


Level 4

maybe worth checking with Support. There is a known issue about updating user profile. ALthough I'm not sure if that matched 100% your case: