I am hoping more advanced Review & Approval users can give some insight. We are maturing naturally with our Workfront use and as such, I have some champions who are dipping their toe into the document review and approval functionality. Until now, we have not utilized this great feature. Here is their use case: End user uploads document (client checklist) to their project plan. This document needs to be sent to 8 managers for review with only one approval needed. Here is what the champion created: Created internal email distribution list with the 8 managers. Provided simple instructions to the end user to attached their document and enter the distro email address to send the approval. Here is what happened: We have single sign-on enabled. The distribution list would receive the notification of the request. A manager would click the link to either "See it in Workfront" or "Approve Request". The functionality worked about 50% of the time. The other half the user would get "You do not have permission to view this document". Upon investigation, it looked like Workfront was logging that person in from the email link as the email distribution, not as themselves. I checked the people profiles and it looks like if a user enters an email address to send an approval, the system creates an external user profile for that email. We had some users typing the email address with all lower case and some with upper and lower case combinations which resulted in 3 different external user profiles of the same email address. Yikes. I finally deleted those and created a user profile with verbiage for the end users to enter when submitting approvals instead of the email address. But, the issue was still happening where the manager would click the approve link from the WF notification and get an access error. For the document approval, WF only allows someone to type a name or email, teams cannot be used. I looked into creating an automated workflow for proofs, but attaching an automated workflow to the document was too many clicks for the end users when they only need one approval out of 8. The best way we could find to send the document was to have the end users type all eight names in the approval box. But, I still feel like that's not the perfect solution. Has anyone else tried to use a distribution list? Successfully? Any suggestions for the user case as described above? Jaclyn Reiter, PMP, SA Project Manager, Strategic Initiatives Equifax, Inc. St. Louis, MO 314-684-2693