Victoria, Some food for thought, to get your creative mind flowing. You have this data already (job type, hours charged to that job and what the outcome of that job was (support or produced something) for various types of business. Now you can compare your existing data to new data gathered thru workfront. job type, hours charged to that job and what the outcome is ... hopefully showing that you either 1) got more support or more was produced, with less people or less hours, because workfront created such a good efficiency for the employees Is it important to show the value of Workfront? or is it just important to show metrics? Have you been able to cut out unneeded tasks or combined tasks or eliminated duplicated tasks/roles because workfront exposed those areas? These are efficiency savings, which should translate to hours saved or the needing of less people to get the to the same production (support or actually producing something) ... Just some rambling thoughts.... Benetta Perry APS