1st question: Favorite country to visit and why?
I 2nd Vic’s questions, and ask further, with the system bugs / slowness and lack of response on issues affecting us, if you were in my position, how would you justify the investment in WF to my upper management? Or also, justify why we are using WF to my users! :)
3rd: How can WF think differently about the releases?
Example 1: I used to be able to report on reports being delivered. I used this to understand which reports are being sent daily, weekly or monthly. I use this information to find reports which I need to update the message info monthly. Also, it comes in handy if I am interrupted when making report changes to know what has been scheduled and what has not. While I appreciate the Send Report changes, I find the releases to be incomplete. After the release of Send Reports, I called to find out how to recreate my report and was told that I could not. This information also helps me notify others that have created reports with deliveries when there are WF issues.
Example 2: Resource manager field. It appears that I can update each project 1 by 1 to add resource Managers, but I’m not clear why I cannot bulk edit this field. I would think that many users would want to update this field by Dept /group/Program (in bulk).
Example 3: Usability / user experience of the timesheet. Lack of response by WF has lead us to develop our own code to highlight the line you are on (general hours is really hard to enter time on the far right when the text is on the far left) and ability to toggle collapse/expand of all projects, as well as highlight when time is entered incorrectly against Task Time.
4th: I’ve used another system that allowed Admins to have full access to design the page the users see, so no more Overview or Custom Form, but one page with the WF fields or Custom fields that we need to see & use and in the order we need. Is WF considering this in the future?
Lastly, WF Admin Training & Certification; this seems like a win-win, so I’m not clear why it not a priority. While the Admins do not work for WF, they are your biggest champions.
Kind regards, Dawn