The Workload balancer is not very intuitive compared to other products available on the market. We really need additional functionality to bring this to par with Harvest, legacy 10K, even Paprika etc.
Drag & Drop Assignment
The resource manager should be able to drag a non-assigned work item onto an available resource.
Drag & Slide to Update Duration
The resource manager should be able to adapt the duration of a work item to enable a booking. This is a very common behaviour and the project manager should receive a notification if the duration changes but standard practice.
The resource manager should be able to level the work without having to update the planned hours. Again, very common behaviour and the project manager should receive a notification if the planned hours change but standard practice.
I see these as basic features and asking individuals to painfully collaborate or update work objects each time they need to make a minor adaptation is incredibly cumbersome. For large departments, the current solution does not offer the tools other software does to enable trafficking/resourcing of work.
Hope this makes sense, happy to address questions.