


Submitting per my conversion with Customer Support...
After extensive testing in your environment and the environments of several other engineers, including myself, we have found the behavior of the timesheet filters to be abnormal according to the documentation and our own tests. This error, although advantageous, can present a potential error in other areas of your instance as it is not functioning as intended. As this is a feature that you would like to have and as there may be others wanting the same thing, we encourage you to go the Idea Exchange and submit this as an idea for our developers to include. That being said, at this point we don't know if this has any effect in other areas of your environment so I will be submitting this internally so it can be investigated further.
Details
In our environment, we have introduced new hour types. These hours types are meant to breakdown our hours into two categories, enhancement vs project time. The two new hour types are "Enhancement Time" and "ODW Project Time". Since project hour type already existed and was only at the project level, we had to create a custom one that we can register hours against a task and categorize as "Project Time".
ODW Project Time is intended to track hours for projects. These are not necessarily enhancement developments but more about time for projects to bring new accounts into our WMS. I am aware that we could have used a custom field at the workfront project level to accomplish this same feat but using hour types has exposed an issue that does not match documentation at https://experience.workfront.com/s/article/Defining-Hour-Types-and-Availability-for-Timesheets-14534...
When creating a new project, the PM would specify if the Workfront project is an enhancement or an "ODW Project". In the Edit Project, they would go down to the "Filtered Hours" and select "Yes" and then select either "Enhancement Time" or "ODW Project Time".
** NOTE all work front users have been configured to have access to both hour types. Some with a default hour type of Enhancement while others would have Project. **
Duplicating Issues
Task Time selected as Hour Type, cannot change it on timesheet.
Part two of this scenario
Enhancement Time selected as Hour Type, cannot change it on timesheet.
Part two of this scenario.
Hour Type is a drop down on Time Sheet scenario
Part Two of this scenario
I believe I have more scenarios, but they are escaping me right now.
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