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Tie Issue Completion to Date of Resolving Task


Level 4



I am receiving the same complaints as well - issues are showing as overdue when they actually are not as the issue completion date is not tied to the date of the resolving task once this issue is converted to a task.

Issue previously submitted to support:

Issue completion date doesn’t update for an Issue when it is converted to a Task (can only set completion as a default number of days in the queue setup). You have to manually update the issue completion date when you build out the tasks and if the Task due date changes, you would have to manually update again. It would be great if this was automatic and the issue (when converted to a task) completion date would be tied to the completion date of the resolving task.

Thank you,




This needs to be a priority. We need to see what issues or requests that have come in that have broken down into resolving task with subtasks that go beyond the issue completion date.