Expand my Community achievements bar.

Join us LIVE in San Francisco on November 14th for Experience Makers The Skill Exchange. Don't miss out on this free learning event!

Global routing rules

Avatar

2/19/20

As a system admin with many project templates that have similar request queues, I would like to be able to set up routing rules at the system level and then apply them to the necessary queue topics so that i can more easily manage changes to routing assignments without having to go into every template and active project.