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Expand subscriptions to notify on status and condition changes

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Level 3

31-07-2019

Subscriptions are helpful, but currently only capture a portion of what is going on with the task or issue. Status and condition changes represent a core part of the item's progress and it would be very helpful keep folks apprised of what is going on by having subscriptions push out a notification if the item's status or condition changes.


In our organization we often have people interested when and issue closes or just generally where an issue is in the a workflow. Having subscriptions keep them updated would be great.


Thanks.

1 Comment

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Level 4

17-11-2021

This desperately needs to be changed - we have so many team members that need to be updated on status changes/when a document is uploaded etc, but the only people who can receive these notifications are assignees and the one primary contact. There should also be a way to add subscribed users when submitting an issue through a request queue (or ability to add multiple Primary Contact). Currently, users can only be subscribed after an issue is submitted, which often just doesnt happen.