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Boards: Users tagged on an ad hoc/unconnected card should receive an email notification.

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Level 5

3/21/24

Description: When I tag a user in a comment on a card, I expect the user to be notified. However, the tagged user is not notified if it is on an ad hoc/unconnected card.

• tagging can be done via @USERNAME or in the search box at the bottom of the commenting area

 

Why is this feature important to you

This functionality is important because the current behavior is misleading. The person adding the comment and tagging another user assumes the tagged user will be notified, since that functionality exists in all other areas of Workfront, including on connected cards.

 

How would you like the feature to work

Commenting and tagging a user on an ad hoc/unconnected card should behave the same way it works on connected cards, and other areas within Workfront - the tagged user will receive an email notification.

 

Current Behavior

The comment is displayed on the card, but no one is aware of it unless they just happen to stumble across it.

1 Comment

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Level 3

6/24/24

100% agree - This functionality needs to be added. This is frequently confusing our users.

 

In addition, the 'Mentions' widget on the Home area has the help text of 'Displays recent comment threads across Workfront, similar to the My Updates page, as well as a reply button that allows you to compose a reply within the widget.'. However, tagged comments on unconnected Cards do not appear on that Mentions widget