Ability to create custom alerts, notifications and reminders

[#1]

We need the ability to create custom reminders and alerts based on our business processes without tying them to tasks or issues.

[#2]

We agree! We specifically think this would be helpful if we could set time based notifications if a user had not taken action on a task or an issue within a specific timeframe. Often a user will miss the initial notification email and with no other notification a task/issue will just sit there with no action, pushing the project off course.