That did it, thanks! Sixto

[Edited] Thanks! There is an option to route to another project. Let me try that...

Can I enable external users to submit requests to internal home group queues? We use SSO for internal users and have them in home groups. Users in one home group want to accept requests from external users. I can recreate the queue in the external user home group but that will mean separate queues. ...

The registration page has that information: [cid:image001.png@01D2C9BC.CDB4D2A0] June 20, 2017 from 5:30pm Regards, Sixto