livechat implementation using DTM

[nikunjk71293848]

Hi,

How do we implement livechat with the help of Adobe DTM?

Implementing livechat seems to be an issue. Can anyone help us out.

Thanks,

Nikunj

[salomepb]

Hi Nikunj,

Can you elaborate on livechat? If this is a JavaScript / 3rd party tag, then you can just implement it in a rule via the '3rd Party / JavaScript' section. The rule condition can be configured to indicate when you want this rule / tag to fire. Here's some related documentation:

Rule creation:

• http://microsite.omniture.com/t2/help/en_US/dtm/t_rules_create.html

Adding trigger / tags:

• http://microsite.omniture.com/t2/help/en_US/dtm/t_rules_actions.html
• http://microsite.omniture.com/t2/help/en_US/dtm/t_third_party_tags.html

I hope this helps! Just let me know if I've misunderstood in any way.

Best,

Anna

[nikunjk71293848]

Hi Anna,

Livechat is somewhat similar to omniture.

Like omniture requires s_code (provided by the third party), Livechat also requires lemtagconfig. So with the help of third party tags, we are not able to implement it.

Can you guide?

Thanks,

Nikunj

[salomepb]

Hi Nikunj,

You should be able to implement this tool via the '3rd party scripts / JavaScript' section of a rule(s) like I mentioned before. However, one potential 'gotcha' is that the code will need to be run as a sequential script in order to ensure it has access to the page content. Is this the way you've implemented it?

Thanks,

Anna

[nikunjk71293848]

Hi Anna,

Had implemented in the similar fashion as you described, but it is not working.

Had one more doubt, as we save s_code in the editor, where do we save the lemtagconfig file for livechat?

Can you implement an example and elaborate about it.

Thanks,

Nikunj