Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

I found that there is another plan that might be better and more suitable for me which is "All Apps for ฿1,500THB/month".

Avatar

Avatar
Level 1
sakep60468662
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile

Avatar
Level 1
sakep60468662
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile
sakep60468662
Level 1

23-08-2016


Hi Adobe Creative Cloud,

My name is sakesan khamsuwan
my account name is paint.sake@gmail.com

I have been using Adobe CC for 3 apps which are;  
-Creative Cloud Photography plan (one-year)‎
-Creative Cloud single-app membership for Adobe Premiere Pro (month-to-month)‎
-Creative Cloud single-app membership for Illustrator (one-year)‎
for a while which cost me ฿1,740THB/month

However, I found that there is another plan that might be better and more suitable for me which is "All Apps for ฿1,500THB/month". 
I have tried to find the way to cancel my old subscription and change to this plan but I could not find it. 
I decided to buy this new plan and received confirmation and invoice. But when I open my Adobe, it shows "Try" as below picture.

Could you please kindly suggest;
1. What do I have to do to cancel my old plan subscription?
2. Will I get charged for the old plan?
3. Could you please confirm if I can start using new plan now since it shows "Try" on Apps
 
Thank you so much for you help

Regards,

sakesan khamsuwan

Replies

Avatar

Avatar
Validate 1
Level 7
taciac
Level 7

Likes

17 likes

Total Posts

341 posts

Correct Reply

188 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Validate 1
Level 7
taciac
Level 7

Likes

17 likes

Total Posts

341 posts

Correct Reply

188 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile
taciac
Level 7

23-08-2016

Hi Sakesan,

Thanks for reaching out. You have reached the Adobe Marketing Cloud forums. The Creative Cloud forums are here: https://forums.adobe.com/community/creative_cloud

The following may help with your query:

How to cancel your membership

How to contact support

Hope this helps,

Tacia