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I found that there is another plan that might be better and more suitable for me which is "All Apps for ฿1,500THB/month".

sakep60468662

23-08-2016


Hi Adobe Creative Cloud,

My name is sakesan khamsuwan
my account name is paint.sake@gmail.com

I have been using Adobe CC for 3 apps which are;  
-Creative Cloud Photography plan (one-year)‎
-Creative Cloud single-app membership for Adobe Premiere Pro (month-to-month)‎
-Creative Cloud single-app membership for Illustrator (one-year)‎
for a while which cost me ฿1,740THB/month

However, I found that there is another plan that might be better and more suitable for me which is "All Apps for ฿1,500THB/month". 
I have tried to find the way to cancel my old subscription and change to this plan but I could not find it. 
I decided to buy this new plan and received confirmation and invoice. But when I open my Adobe, it shows "Try" as below picture.

Could you please kindly suggest;
1. What do I have to do to cancel my old plan subscription?
2. Will I get charged for the old plan?
3. Could you please confirm if I can start using new plan now since it shows "Try" on Apps
 
Thank you so much for you help

Regards,

sakesan khamsuwan

Replies

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taciac

23-08-2016

Hi Sakesan,

Thanks for reaching out. You have reached the Adobe Marketing Cloud forums. The Creative Cloud forums are here: https://forums.adobe.com/community/creative_cloud

The following may help with your query:

How to cancel your membership

How to contact support

Hope this helps,

Tacia