Hi Adobe Creative Cloud,
My name is sakesan khamsuwan
my account name is paint.sake@gmail.com
I have been using Adobe CC for 3 apps which are;
-Creative Cloud Photography plan (one-year)
-Creative Cloud single-app membership for Adobe Premiere Pro (month-to-month)
-Creative Cloud single-app membership for Illustrator (one-year)
for a while which cost me ฿1,740THB/month
However, I found that there is another plan that might be better and more suitable for me which is "All Apps for ฿1,500THB/month".
I have tried to find the way to cancel my old subscription and change to this plan but I could not find it.
I decided to buy this new plan and received confirmation and invoice. But when I open my Adobe, it shows "Try" as below picture.
Could you please kindly suggest;
1. What do I have to do to cancel my old plan subscription?
2. Will I get charged for the old plan?
3. Could you please confirm if I can start using new plan now since it shows "Try" on Apps
Thank you so much for you help
Regards,
sakesan khamsuwan
