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DTM video Tagging - Play event firing multiple times.

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poojas22821684
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poojas22821684
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22-08-2018

Hi,

We are trying to do video implementation (HTML5) through DTM  on a single page website, which includes multiple videos.

We are able to fire all the calls - play, pause, end and the milestones.

The problem that we are facing is that, the play event call is fired multiple times. That is, if we pause the video and again play, the play event call is getting fired again, which we don't want to fire. We just need the first play event on the videos to be captured.

Please let us know if there is any feasible solution.

Thanks,

Pooja

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jantzen_belliston-Adobe
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24-08-2018

Let me make sure I understand the issue.

When someone clicks the play button for the first time, the play event is fired. If the user clicks the pause button and later clicks the play button again to resume the video, the play event is fired for a second time. You are only wanting the initial play to be tracked. Is my understanding correct?