Target Reporting UI intermittent rendering

[AnthonyCP]

Hello,

I'm noticing various stakeholders are unable to load the reporting interface within Target. When selecting "reporting", the table and graphs never appear on an active test. However the UI, tables and graphs load just fine from my end. Any suggestions how to troubleshoot? It appears intermittent between users. Most everyone is using the newest version of Chrome.

[Shruthi_N]

Hi Anthony . Have you been able to verify that the users facing the issue have the same permissions in analytics as your user? In order to be able to view the reporting data, the user needs to have access to the report suite as well as web service access.

Ref: User Permission Requirements

[AnthonyCP]

Thanks snaomi0705,

The users having issues seeing the UI have the same permissions I do in Target as Approvers, and they also have access to the RS in AA.

Is there anyway you could check mine vs. theirs and see if I'm missing something else?

I'm using anthony.mills@cardinalpath.com.  The other user as an example is andrea.zito@cardinalpath.com

[Shruthi_N]

anthonym19150251​ Sure I can do a quick check. Can you provide the IMS org Id as well any particular activity where your seeing the issue with ?

[AnthonyCP]

Thanks! Correction, the second example login is azito@cardinalpath.com and not andrea.zito@cardinalpath.com

Org ID: AD455AA8591B70C90A495EA3@AdobeOrg

Activity name: [BRSO] PROD FCAC Homepage Content Module

Issue is happening across all activities.

[Shruthi_N]

Hi Anthony, I took a quick look and noticed that both user belong to the same groups in analytics. However when I tried to view the reports as user  'andrea.zito@cardinalpath.com' , I see insufficient permissions error in the browser network calls. Thus it would be best if you submit a support incident so that someone from customer care can help investigate this issue further.

[AnthonyCP]

Sorry, I attempted to correct that login name from andrea.zito to azito@cardinalpath.com.

Do you still see a problem?

[Shruthi_N]

Sorry I meant azito@cardinalpath.com . The other user doesn't exist in analytics.

[AnthonyCP · Accepted solution]

Ok, thanks for your help. I'll open a ticket with Customer Care, we can close this one