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SOLVED

Target experiences no longer rendering in IE8

markr61042117
Level 2
Level 2

Just noticed that none of our Target Standard experiences are rendering in IE8. Other browsers are fine. With so many updates to the Visual Experience Composer within the 4/28 Target release, might IE8 compatibility have been lost?

1 Accepted Solution
Nikhil_Bisne
Correct answer by
Level 8
Level 8

The documentation has now been updated with the supported browsers list. Have a look at Supported Browsers.

 

Thanks

Nikhil

View solution in original post

7 Replies
Nikhil_Bisne
Level 8
Level 8

Have you tried troubleshooting the VEC using the steps listed here and Enabling Mixed Content in Internet Explorer ? I'll check with the product team and let you know about this version specifically.

 

Thanks

Nikhil

markr61042117
Level 2
Level 2

Note that the issue is with the experiences rendering in IE8 for end users. We are not using IE to author experiences with the Visual Experience Composer.

Nikhil_Bisne
Level 8
Level 8

Are there a lot of end users in your campaign that are using IE8? This is an outdated version of IE which not many users should be on. Where did you obtain this info from?

 

Thanks

Nikhil

markr61042117
Level 2
Level 2

it appears that 4.6% of visitors qualifying for the Target campaign have IE8. 

Nikhil_Bisne
Correct answer by
Level 8
Level 8

The documentation has now been updated with the supported browsers list. Have a look at Supported Browsers.

 

Thanks

Nikhil

View solution in original post

markr61042117
Level 2
Level 2

Thanks, but it's not clear to me whether that help text means Target Standard and Premium only support IE10 or higher for experience authoring (VEC) or for live experience delivery (end users). Could you please clarify? Also, please clarify if this change in browser support occurred on 5/21 as part of the latest Target release, or if it might have been introduced in the latest mbox.js release (version 57) or if if it actually occurred earlier and we just didn't notice that IE8 experiences were no longer rendering. 

Nikhil_Bisne
Level 8
Level 8

The release on May 21 did not affect this. The help note mentioned earlier was in conjunction to the VEC(authoring). The delivery or live experience was always based off the latest version of any browser. It did not change in the last or previous release.