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SOLVED

Facing issue while creating recommendation activity

Sushmith_M_A_
Level 2
Level 2

Hi All,

I am trying to create recommendation activity but while creating criteria Recommendation Key is not loading.Can anyone let me know what may be the issue.Please find the attached screenshot.

1844353_pastedImage_4.png

Regards,

Sushmitha

1 Accepted Solution
Docea
Correct answer by
Employee
Employee

SushmithaGowda​,

Possibly due to no products being available but not sure. This might be something that requires you open a new ticket with support. Some things to consider:

1. Do you have products in your catalog?

2. How long ago where they updated?

3. What means are they being uploaded by: Feed or Mbox?

Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | (:: 1 (800) 497-0335

View solution in original post

1 Reply
Docea
Correct answer by
Employee
Employee

SushmithaGowda​,

Possibly due to no products being available but not sure. This might be something that requires you open a new ticket with support. Some things to consider:

1. Do you have products in your catalog?

2. How long ago where they updated?

3. What means are they being uploaded by: Feed or Mbox?

Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | (:: 1 (800) 497-0335

View solution in original post