Hi,
I am setting up my first AT test and found that my activity did not run at all after I activated it. I went to check in the collision tab and saw that some of the past inactivate AT test might be affecting the same page but I am not sure if my assumption is correct.
How do I remove these roadblocks as these inactive AT tests have stopped running more than 3 years ago.
Any advice and guidance on this will be most appreciated.
Thanks!
Jean
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hi @jeany64818576 - I checked the page you shared and I could not see any Adobe Target activities being delivered.
Question: Is Adobe Target working on any other pages? Or, are any other activities working on the website? You have mentioned earlier this is your first AT test - wondering is this the first test ever on the website?
Assuming you are using Launch, please check that Render personalisation checkbox is selected (see the screenshot below)
Hi @jeany64818576 - when you do not see expected behaviour as a result of an Adobe Target activity, I would suggest breaking it into 2 parts:
1. Activity qualification: Check whether the visitor is getting qualified for the experience delivery. Check the Network tab under Developer tools, expand the content of Delivery call to check the activity + experience. Response tokens are your best friends here.
If you do not see your activity here then go back and check
If you see the activity but a different experience, start with checking
2. Experience execution: If you are seeing your activity and experience correctly delivered in the Adobe Target response, however the experience does not work
Please note these are quick checks and in my experience, resolve most of the issues. However, if you still face any issues, feel free to share your results and I'll try to help further.
Regards
Rajneesh
Hi Rajneesh,
Thanks for your detailed advice and appreciate it!
I think the audience set up was not done properly the first time round as the audience was missing from the library. I have set up a new one and reassign the audience again to this test again and will see if this issue is resolved.
Thanks once again!
Jean
I have tried to troubleshoot and updated the KPI string to reflect the full URL but the AT test is is not capturing any visitor or impression data. I have attached the screenshot of the setup for your advice and where I have gone wrong in the setup.
Feel free to let me know if you need more info.
Thanks in advance for your time and help!
Jean
hi @jeany64818576 - I checked the page you shared and I could not see any Adobe Target activities being delivered.
Question: Is Adobe Target working on any other pages? Or, are any other activities working on the website? You have mentioned earlier this is your first AT test - wondering is this the first test ever on the website?
Assuming you are using Launch, please check that Render personalisation checkbox is selected (see the screenshot below)
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