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Mozilla Firefox - Less traffic qualifying in a test

harpreets991202

22-05-2018

Hi,

I am facing issue related to traffic qualifying to a test on Mozilaa Firefox version 46.0. For example from a particular channel my entry visits are 267 (Mozilla firefox) however number of visits qualifying in a test are only 19. Everything is working fine for other browsers.

Can you please share why we are facing this issue.

Regards

Harpreet Singh

Replies

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surebee

Employee

29-05-2018

Hi harpreets99120269,

Thanks for writing in.

Firefox version 46.0 is not listed as one of the Supported Browsers​. Could you please try updating to the latest version of Firefox?

If the issue persists after updating, please contact Customer Care (clientcare@adobe.com) with the following information-

- Activity Name

- Activity URL

- Steps to qualify for the activity

Hope this helps!