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Why can't I import a Word 2016 document in LiveCycle Designer ES4?

sandiem19856802
Level 1
Level 1

I have just purchased LiveCycle Designer ES4 and I would like to import a Word Document (Word 2016) but I keep getting this error message?  Can you please advise how to get around this? I have attempted to troubleshoot this with the assistance of our IT technician and it still will not allow import - keep getting this message.

Please can you assist.

LiveCycle ES4 Error Message.JPG

1 Reply
mouslander
Level 7
Level 7

Interesting. I get the same thing. One work around is to convert the word doc to PDF. I am not sure if is a bad Word converter??? It could be something to do with the update to word 2016