Unable to open LiveCycle-protected pdf document with Reader 9 (ok with Reader 8)

[peez_lb]

Hello,

I installed a LiveCycle server for the Right management module.

But I have the following problem :

- I can protect and save pdf documents with Acrobat Pro 8 (connecting with the server LiveCycle Update 1)

- I can open the document using a RSA authentication using Adobe Reader 8.

- BUT I cannot open the document using Adobe Reader 9. First I'm asked if i authorize the connection to livecycle server, thenthe error message appears

"an error occured while performing this operation. Contact an administrator if this problem continues".

I posted the same message in the Adobe Reader forum, but i was redirected in this section.

Do you have an idea of what causes this problem ?

Thanks

[Former Community Member]

Are Reader 8 and Reader 9 on the same machine?  If not, is the SSL certificate (for HTTPS) installed and trusted on the system running Reader 9?

Regards

Steve

[peez_lb]

To continue the tests, I installed Adobe Reader 7 on a computer, and managed to access the login screen of the test livecycle document. I then upgrade to Reader 9.1.

And the error is still the same.

I manage to access the website using both ffx and IE, and the certificate is recognized without any error.

[Former Community Member]

To clarify, are you attempting to login to the PDF using a user name and password, or a digital certificate.   Are you prompted by Reader 9 to select the authentication method, or does it generate the error as soon as you click "Allow" on the (https) connection message.

Thanks

Steve

[peez_lb]

I click "Authorize" when Adobe Reader asks the permission to connect to https://livecycleaddress, then the error immediatly appears (instead of asking the login/password).

[peez_lb]

When looking at the server's logs, I only locate one unsual error :

==========

2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:11,011 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server.businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.String,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exception.EDCServerSystemException:
com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseManagerBean.java:553)
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBean.java:310)
    at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
    at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214)
    at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149)
    at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154)
    at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54)
    at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
    at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
    at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
    at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
    at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
    at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
    at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
    at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
    at org.jboss.ejb.Container.invoke(Container.java:873)
    at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
    at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
    at $Proxy234.getVoucher(Unknown Source)
    at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java:314)
    at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
    at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.java:393)
    at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
    at java.lang.Thread.run(Thread.java:595)
2009-08-27 15:35:11,013 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-6, hashcode: 30537506  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:37,178 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server.businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.String,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exception.EDCServerSystemException:
com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseManagerBean.java:553)
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBean.java:310)
    at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
    at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214)
    at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149)
    at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154)
    at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54)
    at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
    at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
    at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
    at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
    at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
    at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
    at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
    at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
    at org.jboss.ejb.Container.invoke(Container.java:873)
    at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
    at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
    at $Proxy234.getVoucher(Unknown Source)
    at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java:314)
    at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
    at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.java:393)
    at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
    at java.lang.Thread.run(Thread.java:595)
2009-08-27 15:35:37,180 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-7, hashcode: 28842160  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:56,508 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server.businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.String,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exception.EDCServerSystemException:
com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseManagerBean.java:553)
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBean.java:310)
    at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
    at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214)
    at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149)
    at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154)
    at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54)
    at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
    at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
    at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
    at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
    at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
    at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
    at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
    at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
    at org.jboss.ejb.Container.invoke(Container.java:873)
    at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
    at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
    at $Proxy234.getVoucher(Unknown Source)
    at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java:314)
    at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
    at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.java:393)
    at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
    at java.lang.Thread.run(Thread.java:595)

===========

Does it mean something to you ? Is there some logs to check on the Reader's side ?

[Juggyboy_Haja]

I am having the same issue please help!!!!

[peez_lb]

I reported the problem to Adobe, it will be fixed in the next version of Adobe Reader 9.