The LiveCycle PDF Generator services are not deployed on the server. Please contact the system administrator.

[shuklaa02]

Hi,

                  I have installed LiveCycle ES4 SP1 on Redhat linux, and whole install & config process goes smoothly, however, when I try to hit url http://HOST:PORT/pdfgui

I get following error, which mention that pdf service is not deployed. Please refer image below, while installed I did choose (in 'Modules' page of installer) PDF Generator ES4. Please update how to check whether PDF generator is installed or not, or this error is due to some other underlying issue, also how to remedy this.

The LiveCycle PDF Generator services are not deployed on the

   server. Please contact the system administrator.

[wasil_z]

Check the about page in adminui : http://host:port/adminui Does it show PDF Generator ? You can also check whether it exists in adminui under services.

Thanks,

Wasil

[shuklaa02]

Hi,

                  The adminui page image is attached, Clicking on 'Services' -> 'Applications & Services', bring me to another page with 5 links

Application Management
Category Management
Endpoint Management
Service Management
Preferences
Please could you elaborate where you want me to look at.

Thanks,

Arvind

[wasil_z]

Go through the instructions again. If you click on About, it would give you the list of modules installed. Also if you click on services it should also have "LiveCycle PDF Genereator"(ignore Applications & Services )

Thansk,

Wasil

[shuklaa02]

Under about, it shows PDF generator is installed, please refer image below, however under Services, I don't see PDF generator link, is there anything gone wrong and any extra steps I needed to do, please update.

[wasil_z]

Can you check with any other browser ?

Thanks,

Wasil

[shuklaa02]

All the images before are attached using Chrome Version 46.0.2490.86, I have checked 'About' and 'Services', page and its same as Chrome. Therefore not sure whats status of pdf generator, can I check anywhere in logs etc.

Thanks

[shuklaa02]

All the images before are attached using Chrome Version 46.0.2490.86, I have checked 'About' and 'Services' in IE8 as well, both pages are same as in Chrome. Therefore not sure whats status of pdf generator, can I check anywhere in logs etc.

Thanks

[shuklaa02]

On bank (office) laptop, there are chrome and IE (above versions) allowed. If there is any known issue of Adobe LC ES4 SP1 on these browser version, then a request to any other specific browser version can be raised, but unlikely going to get any further. Please update how to troubleshoot this.

Thanks

[wasil_z]

Please re-run the LCM again. Complete.

[shuklaa02]

Hi,

                       I have run LCM again selecting only PDF Generator ES4 on 'Modules' page, and finally been able to install it, after installing 32bit java on linux machine and seeting JAVA_HOME_32 variable on env. Now under 'Services', I can see 'PDF Generator', so thats good news. However I have seen few errors while starting WebSphere JVM, and looks like application is trying to access google, but due to firewall restrictions that fails, do we need this in app, how to disable this

[30/11/15 18:07:28:877 GMT] 00000073 BasicHttpFetc I   Got Exception fetching http://www.google-analytics.com/urchin.js - 5528ms

                                 org.apache.http.conn.ConnectTimeoutException: Connect to www.google-analytics.com/216.58.220.110:80 timed out

        at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:125)

        at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:123)

alc-jvm-85-devl-f-1

[30/11/15 18:07:34:330 GMT] 00000073 BasicHttpFetc I   Got Exception fetching http://www.google.com/ig/lib/libanalytics.js - 5308ms

                                 org.apache.http.conn.ConnectTimeoutException: Connect to www.google.com/216.58.220.100:80 timed out

        at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:125)

        at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:123)

[30/11/15 18:07:39:800 GMT] 00000073 BasicHttpFetc I   Got Exception fetching http://www.google.com/ig/lib/libga.js - 5004ms

                                 org.apache.http.conn.ConnectTimeoutException: Connect to www.google.com/216.58.220.100:80 timed out

        at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:125)

        at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:123)

ALSO I am getting few other exceptions as below

[30/11/15 18:09:59:962 GMT] 000001fe LocalTranCoor E   WLTC0017E: Resources rolled back due to setRollbackOnly() being called.

[30/11/15 18:10:00:367 GMT] 000001fe RemoteExcepti E   CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "getNavigationInfo" on bean "BeanId(LiveCycleES4#adobe-workspace-admin-ejb.jar#AdobeIDP2UI_GatewayAdmin, null)". Exception data: java.lang.IndexOutOfBoundsException: Index: 0, Size: 0

        at java.util.ArrayList.rangeCheck(ArrayList.java:615)

        at java.util.ArrayList.get(ArrayList.java:393)

        at com.adobe.component.GatewayAdmin.getNavigationInfo(GatewayAdmin.java:224)

        at com.adobe.component.EJSRemoteStatelessAdobeIDP2UI_GatewayAdmin_c2c4ac20.getNavigationInfo(Unknown Source)

        at com.adobe.component._AdobeIDP2UI_GWAdmin_Stub.getNavigationInfo(Unknown Source)

These IndexOutOfBoundsException have happned while clicking PDF Generator link on 'Services', please let me know if you want logs been sent over.

Thanks

[wasil_z]

Configure these timeouts : Adobe LiveCycle ES4 * 9.3 Configuring WebSphere time-out settings‌

Make sure all the pre-requisite are there, as mentioned here : Adobe LiveCycle ES4 * 3.2 System requirements

Specially 32-bit libraries : Adobe LiveCycle ES4 * 3.2 System requirements

Thanks,

Wasil

[shuklaa02]

I have increased Websphere timeouts but earlier reported org.apache.http.conn.ConnectTimeoutException are still appearing while start WAS application server. The google website is not reachable from Linux VM so these error messages are quite obvious, please can you update how to remove reference to these from application

$ ping www.google.com

PING www.google.com (74.125.237.51) 56(84) bytes of data.

^C

--- www.google.com ping statistics ---

5 packets transmitted, 0 received, 100% packet loss, time 4394ms

$

Thanks

[wasil_z]

This has been fixed in later releases. You can ignore that.