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Submit By Email button not working in FireFox 25.0.1

Shaylyn_Joy
Level 1
Level 1

If the form is saved to desktop or opened in IE, we are not seeing any issues. However, when clicking on the submit by email button in in FireFox 25.0.1, a pop-up appears to choose the default email program or a web email program. We use Outlook and it is set by default. After checking the Outlook option, the form freezes for about a minute and the email window with the PDF attached never appears.

I'm using the built-in Submit By Email button in Livecycle Designer 9.

        <event name="event__click" activity="click">
           <submit format="pdf" textEncoding="UTF-8" target="mailto:ebss-access-request@jhuapl.edu?subject=EBSS User Renewal Request- Approval Needed Request"/>
        </event>
1 Reply
Not applicable

If the PDF submits to a server-side script URL it can bypass client-side email software.

Try the online PDF submission examples and see if it works for you in Mozilla FireFox:

http://www.pdfemail.net/examples/

You should also make sure the browser is using the Adobe Reader plugin as the default PDF reader.

http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html