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Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list

Reader X gives error for XFA Forms


Level 7

When the user opens the form they get the "Access Denied" error followed by

"If this message is not eventually replaced by the proper contents of the  document, your PDF viewer may not be able to display this type of document. You  can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux®  by visiting For more  assistance with Adobe Reader visit Windows  is either a registered trademark or a trademark of Microsoft Corporation in the  United States and/or other countries. Mac is a trademark of Apple Inc.,  registered in the United States and other countries. Linux is the registered  trademark of Linus Torvalds in the U.S. and other countries."

The user is unable to open the form. Can any help?


0 Replies


Level 10

Things I can imagine regarding this message:

The XFA structure may be damaged (by interrupted download).

Or, your users open the forms in the browser (with the PDF Viewer plugin) that has some trouble.


Level 7

The same XFA works with Reader 9.x. I could reproduce the error by opening the form in Reader X directly.