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post-purchase download

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My company purchased a single user license for adobe livecycle es4. I have the serial number and the end user ID but we are unsure how to actually download livecycle to begin with (where a link might be or how we access it). I tried contacting support but it is impossible to get a hold of a human being without being rerouted to the pre-answered faqs on the website. I'd appreciate any help!

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