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Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list

LiveCycle ES4 & Word 2016: Receiving error "Word (version XP or onwards) could not be found on the machine


Not applicable

My pc currently uses Word 2016, Windows 10, and ES4 with Service Pack 1 installed.  I am receiving the following errors when I try to import a Word 2016 document:


The IT Department was unable to apply the fixes mentioned elsewhere in the forum for ES2 errors and Word errors.  Any other suggestions other than copying & pasting into LiveCycle from Word would be appreciated.

Thank you in advance for your help!!

1 Reply


Employee Advisor

Office 2016 could give unknown error. Use supported versions : Adobe LiveCycle ES4 supported platforms guide