Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManager

[Former Community Member]

Hi All,

I am getting this below error ever 10 min on JBoss server, LCES SP1.

SEVERE: Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManagerHome

2012-04-20 05:54:41,908 INFO  [org.quartz.core.JobRunShell] Job APS_PRINCIPALKEY_REKEY_JOB_GRP.APS_PRINCIPALKEY_REKEY_JOB threw a JobExecutionException:

org.quartz.JobExecutionException: java.lang.Exception: java.lang.IllegalStateException [See nested exception: java.lang.Exception: java.lang.IllegalStateException]

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:102)

          at org.quartz.core.JobRunShell.run(JobRunShell.java:202)

          at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)

Any idea about this error ??

I refered this post but no luck --

http://forums.adobe.com/message/4353924#4353924

Any pointers to solve this issue ?????

Regards --

Chalukya.

[Former Community Member]

Hello Guys,

Please help to solve this issue, its marked as SEVERE and I am getting this issue in production environment.

I am getting no pointers to solve this issue.

Please Help .........

Regards--

Chalukya

[neerava]

Hi Chalukya,

Can you please provide full server logs?

Thanks,

Neerav

[Former Community Member]

Hi Neerav,

Thanks a lot for your reply ...

Please find the server log file at -

https://www.dropbox.com/s/ugc5zdavbobxj28/server.log

Here is the complete error part in server log file -

//-------------------------------------------------------------------------------------- 

2012-08-03 03:03:21,764 INFO  [com.adobe.idp.scheduler.jobstore.DSCJobStoreTX] Removed 0 stale fired job entries.

2012-08-03 03:03:21,764 INFO  [org.quartz.core.QuartzScheduler] Scheduler IDPSchedulerService_$_20 started.

2012-08-03 03:03:21,795 INFO  [com.adobe.idp.dsc.impl.DSCManagerImpl] Started services which need post-dsc-initialization (Scheduler, docmanager purge) successfully

2012-08-03 03:03:21,795 INFO  [com.adobe.idp.dsc.impl.DSCManagerImpl] Core Components started successfully

2012-08-03 03:03:21,905 INFO  [com.adobe.idp.dsc.startup.DSCStartupServlet] Install and start of components complete. Now starting core asynchronous services ...

2012-08-03 03:03:22,076 ERROR [STDERR] Aug 3, 2012 3:03:22 AM com.adobe.idp.scheduler.callback.ServiceCallbackHandler execute

SEVERE: Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManagerHome

2012-08-03 03:03:22,092 INFO  [org.quartz.core.JobRunShell] Job APS_PRINCIPALKEY_REKEY_JOB_GRP.APS_PRINCIPALKEY_REKEY_JOB threw a JobExecutionException:

org.quartz.JobExecutionException: java.lang.Exception: java.lang.IllegalStateException [See nested exception: java.lang.Exception: java.lang.IllegalStateException]

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:102)

          at org.quartz.core.JobRunShell.run(JobRunShell.java:202)

          at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)

Caused by: java.lang.Exception: java.lang.IllegalStateException

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:101)

          ... 2 more

Caused by: java.lang.IllegalStateException

          at com.adobe.idp.dsc.clientsdk.ServiceClientFactory$1.handleThrowable(ServiceClientFactory.java:69)

          at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:220)

          at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:87)

          ... 2 more

Caused by: java.lang.NoClassDefFoundError: com/adobe/edc/policy/APSDocumentServicesManagerHome

          at java.lang.Class.getDeclaredMethods0(Native Method)

          at java.lang.Class.privateGetDeclaredMethods(Class.java:2427)

          at java.lang.Class.getDeclaredMethods(Class.java:1791)

          at org.apache.commons.beanutils.MappedPropertyDescriptor$1.run(MappedPropertyDescriptor.java:342)

          at java.security.AccessController.doPrivileged(Native Method)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.getPublicDeclaredMethods(MappedPropertyDescriptor.java:337)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.internalFindMethod(MappedPropertyDescriptor.java:426)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.findMethod(MappedPropertyDescriptor.java:500)

          at org.apache.commons.beanutils.MappedPropertyDescriptor.<init>(MappedPropertyDescriptor.java:103)

          at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptor(PropertyUtilsBean.java:822)

          at org.apache.commons.beanutils.PropertyUtilsBean.isWriteable(PropertyUtilsBean.java:1235)

          at org.apache.commons.beanutils.PropertyUtils.isWriteable(PropertyUtils.java:456)

          at com.adobe.idp.dsc.component.impl.DefaultPOJOServiceInstanceFactory.createInstance(DefaultPOJOServiceInstanceFactory.java:132)

          at com.adobe.idp.dsc.invocation.impl.InstancePerRequestStrategy.getInstance(InstancePerRequestStrategy.java:56)

          at com.adobe.idp.dsc.invocation.impl.InstanceAccessorFactory.getInstanceForInvocation(InstanceAccessorFactory.java:55)

          at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.allocateInstance(InvocationStrategyInterceptor.java:91)

          at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStrategyInterceptor.java:54)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

          at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateInterceptor.java:37)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

          at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterceptor.java:188)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

          at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)

          at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

          at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)

          at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:129)

          at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessageReceiver.java:93)

          at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:225)

          at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispatcher.java:66)

          at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)

          ... 3 more

Caused by: java.lang.ClassNotFoundException: IDPSchedulerService_Worker-1Class name com.adobe.edc.policy.APSDocumentServicesManagerHome from package com.adobe.edc.policy not found.

          at com.adobe.idp.dsc.DSContainerSearchPolicy.searchClassUsingParentFirst(DSContainerSearchPolicy.java:245)

          at com.adobe.idp.dsc.DSContainerSearchPolicy.findClass(DSContainerSearchPolicy.java:198)

          at org.ungoverned.moduleloader.ModuleClassLoader.loadClass(ModuleClassLoader.java:161)

          at java.lang.ClassLoader.loadClass(ClassLoader.java:247)

          ... 33 more

//--------------------------------------------------------------------------------------

Thanks --

Chalukya

[neerava]

Thanks for the server logs. While we analyze the logs, can you please open a support case or let me know if there is one open already.

Regards,

Neerav

[Former Community Member]

Hi Neerav,

I am not aware of customer support case, will request concerned person to do the same.

Will update you ASAP.

Thanks and Regards,

Chalukya.

[AlanCMayer]

Is anyone aware if this is a serious issue, and if there is a way to fix this?  We have LiveCycle ES3 Form Server and Output Server installed and are getting this error many times per day in our test environments.

[7/9/13 14:50:00:045 PDT] 0000006f JobRunShell   I org.quartz.core.JobRunShell run Job APS_PRINCIPALKEY_REKEY_JOB_GRP.APS_PRINCIPALKEY_REKEY_JOB threw a JobExecutionException:

                                 org.quartz.JobExecutionException: java.lang.Exception: java.lang.IllegalStateException [See nested exception: java.lang.Exception: java.lang.IllegalStateException]

        at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:102)

        at org.quartz.core.JobRunShell.run(JobRunShell.java:202)

        at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)

Caused by: java.lang.Exception: java.lang.IllegalStateException

        at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:101)

        ... 2 more

Caused by: java.lang.IllegalStateException

        at com.adobe.idp.dsc.clientsdk.ServiceClientFactory$1.handleThrowable(ServiceClientFactory.java:72)

        at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:220)

        at com.adobe.idp.scheduler.callback.ServiceCallbackHandler.execute(ServiceCallbackHandler.java:87)

        ... 2 more

Caused by: java.lang.NoClassDefFoundError: com.adobe.edc.policy.APSDocumentServicesManagerHome

        at java.lang.Class.getDeclaredMethodsImpl(Native Method)

        at java.lang.Class.getDeclaredMethods(Class.java:680)

        at java.beans.StandardBeanInfo.introspectMethods(StandardBeanInfo.java:652)

        at java.beans.StandardBeanInfo.introspectMethods(StandardBeanInfo.java:639)

        at java.beans.StandardBeanInfo.<init>(StandardBeanInfo.java:153)

        at java.beans.Introspector.getBeanInfoImpl(Introspector.java:272)

        at java.beans.Introspector.getBeanInfoImplAndInit(Introspector.java:389)

        at java.beans.Introspector.getBeanInfo(Introspector.java:171)

        at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptors(PropertyUtilsBean.java:896)

        at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptors(PropertyUtilsBean.java:926)

        at org.apache.commons.beanutils.PropertyUtilsBean.getPropertyDescriptor(PropertyUtilsBean.java:801)

        at org.apache.commons.beanutils.PropertyUtilsBean.isWriteable(PropertyUtilsBean.java:1235)

        at org.apache.commons.beanutils.PropertyUtils.isWriteable(PropertyUtils.java:456)

        at com.adobe.idp.dsc.component.impl.DefaultPOJOServiceInstanceFactory.createInstance(DefaultPOJOServiceInstanceFactory.java:132)

        at com.adobe.idp.dsc.invocation.impl.InstancePerRequestStrategy.getInstance(InstancePerRequestStrategy.java:56)

        at com.adobe.idp.dsc.invocation.impl.InstanceAccessorFactory.getInstanceForInvocation(InstanceAccessorFactory.java:55)

        at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.allocateInstance(InvocationStrategyInterceptor.java:91)

        at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStrategyInterceptor.java:54)

        at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

        at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateInterceptor.java:37)

        at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

        at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterceptor.java:188)

        at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

        at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:121)

        at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:131)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessageReceiver.java:93)

        at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:225)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispatcher.java:66)

        at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)

        ... 3 more

Caused by: java.lang.ClassNotFoundException: IDPSchedulerService_Worker-4Class name com.adobe.edc.policy.APSDocumentServicesManagerHome from package com.adobe.edc.policy not found.

        at java.lang.ClassNotFoundException.<init>(ClassNotFoundException.java:76)

        at com.adobe.idp.dsc.DSContainerSearchPolicy.searchClassUsingParentFirst(DSContainerSearchPolicy.java:218)

        at com.adobe.idp.dsc.DSContainerSearchPolicy.findClass(DSContainerSearchPolicy.java:198)

        at org.ungoverned.moduleloader.ModuleClassLoader.loadClass(ModuleClassLoader.java:161)

        at java.lang.ClassLoader.loadClass(ClassLoader.java:626)

        ... 32 more

[Varun_Nohria]

The only instance where such an error has occurred in customer environments is when the customer has deployed and configured Rights Management component of LiveCycle and later during the installation of updates/patches it was removed, leaving certain triggers related to that component in the database, which causes this error to appear in the logs.

Please let me know if that is the case.

Regards,

Varun Nohria

[lsmurph]

This is my case. How do I get rid of these errors? I am trying to learn how to interpret the server logs and this is unnecessary noise.

[aoatak]

Have you got any resolution this?

Varun is pointed out that it is because of removing Rights Management after deployment, which we have done on our server.

Would putting it back resolve or any other solution?