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Error Message - Unable to preview document

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Level 2

Hi,

never had this problem before and i have been using livecycle for the past 3 years!

I have opened up a document to modify and when i go to preview it, it brings up the message 'Failed to load application resource (internal error)'

what am i to do? it is doing it on all my documents when i open them up in livecycle?

Mnay Thanks

7 Replies

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Level 5

Hi ,

Even i never had this issue. If it is happening with all the forms better to repair or ReInstall the LC.

Thanks

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Level 2

i have repaired reader and acrobat but nothing has changed. How do i repair LC before i reinstall the programme?

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Level 9

Hi,

How did you install LiveCycle designer? Did you install it through Acrobat Pro or separately? In order to preview one smust have either Adobe Reader or Acrobat Pro. I guess there may be a version mismatch occuring. which version of designer and reader/acrobar are you using?

Thanks,

Bibhu.

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Level 2

It was install through Adobe Acrobat X Pro and it has been working fine up until yesterday when i went to update  a form. There are no updates to be done and i also have the adobe reader installed on the computer.

Adobe Acrobat x Pro and Adobe Reader XI is what is currently installed.

Any ideas?

Thanks

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Level 9

Okay. There might be one issue if the form is corrupted or due to some bad scripts it may happen. What's your default program for opening PDF? Is it Acrobat Pro/ Adobe reader? By default if you have Acrobat Pro then PDF will open in Acrobat Pro. Try to uninstall and instal again Acrobat. But before doing that do one thing. Set the default application for opening PDF to Adobe Reader. And try to preview the form. If it does not workout then first uninstal and instal Adobe Reader first. If it does not workout Uninstal and instal Acrobat Pro.

Thanks,

Bibhu.

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Level 2

Thanks - i have uninstalled reader and re-installed it but nothing has changed and set the default readers to both applications but nothing. Will try uninstalling and reistalling the programme and hope that that works. Will let you know how i get on.

Mnay Thanks

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Level 2

It has automatically corrected itself and is previewing now! I hadn't uninstalled it as was waiting for the CD from our IT department.

Thanks for your help! (hope it doesnt happen again)