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Can't view form in any version of Reader

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Level 2

I created a form in Word then imported it into ES2. It works great in Acrobat X Pro, but it will not open in Reader 8 or Reader X. I enabled it as a Reader Extended PDF, and I tried saving it with several different settings, including these and other combinations:

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The errors I get when I try to open it in Reader X are below (in order--before the doc "opens" and then what "opens." (I'm not using any Korean fonts that I know of.)

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My boss is trying to open it in Reader 8 (when I send him the Reader 8 compatible version), and he is getting the following error:

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Any help is appreciated. We have clients who are waiting for this form!

LCD orignal form: http://www.farrelldoc.com/_extras/Third%20Party%20Product%20Naming%20Request%20Form-9-Nov-11.pdf

Reader extended PDF: http://www.farrelldoc.com/_extras/Third%20Party%20Product%20Naming%20Request%20Form%2011%208%2011.pd...

Thanks,

Karen

P.S. The forms above online seem to open for me in Reader (though I'm not 100% sure which version of Acrobat my browser is using--Pro or Reader), but when I save a copy to my computer, they will not open in Reader.

2 Replies

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Level 5

Hi,

I am not sure why this is happening but you could try installing the korean font packs from this website.

http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

Or for Macs

http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Mac

Hope thie helps

Malcolm

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Level 2

Thank you for your reply! I looked at this link, and that would have to be installed by each user of the document. I really need a solution to fix the form so users don't have to do anything except fill out the form, but I appreciate the reply!