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Task Assignment to Ggroup - Group Members Not Getting Email

Not applicable
I have a process with an approval activity with initial user selection set to a group rather than a specific user. I want all selected users to receive an email notification that a new task awaits them. When I assign to a specific user, the custom email template is sent to the user. When I assign to a group, the group members don't get the task assignment email.



How do I change that so that group members will receive email notification of task assignment?



Thanks in advance!

Eric
8 Replies
Not applicable
NEVERMIND!

Found the answer after searching a little more...

1. In LiveCycle Administration Console, click Services > LiveCycle Process Management ES > Server Settings > Task Notifications.



2. Under Notification Type, click Task Assignment for users or Group - Task Assignment for groups.

I needed to enable notifications to groups.



Wow, that was EASY!
BPM_user
Level 2
Level 2
Hi all,

i am using Livecycle 8.1.

I have the same requiremet as Eric. sending task notification to Group.

In administration console I clicked on Services -> Live cycle process management-> server settings-> Email settings -> and in task assignment tab i only see this option -Send an email to the user for new task assignments



This assigns task only when we have the task assigned to speciic user, but not a Group. How can we assign it to a group?



Thanks in advance.

Pelase help me out with this!
Jasmin_Charbonn
Level 10
Level 10
You want to go under Home > Services > LiveCycle Process Management ES > Server Settings > Task Notifications.



Jasmin
BPM_user
Level 2
Level 2
Hi Jasmin,

Thanks for the reply



I don't see task notifications under server settings. Under server setting I see Email settings.



Under email settings I see different tabs like 'stalled operations' 'task notifications' 'task deadline...
Jasmin_Charbonn
Level 10
Level 10
Group support must have been added in 8.2.



Sorry.



Jasmin
BPM_user
Level 2
Level 2
Jasmin,

Thanks



Now, how should a group get an email? unless someone in the group claims the task they dont get an email 🙂 but this should not be the desired result. once a task is assgned to a froup they neeed to get a email. Hwo can this be achieved?
HowardTreisman
Level 9
Level 9

One possible solution:

You can use our Group Lookup component to get a comma-separated list of the emails of the members of the group. Then, in the step before the User>assignTask step, send the group an email. The only problem is that you won't be able to embed a link directly to the task, because the task doesn't exist yet.

Doc: http://avoka.dnsalias.com/confluence/display/Public/Lookup+DSC

Download: http://www.avoka.com/avoka/escomponents.shtml


To work around this problem, you can use the technique outlined here:

http://blogs.avoka.com/2008/10/20/customize-user-task-escalation-after-assignment/

http://avoka.dnsalias.com/confluence/display/Public/Customize+User+Task+Escalation+After+Assignment

If you need more assistance, contact info-at-avoka.com

Howard

Jasmin_Charbonn
Level 10
Level 10

You could also get that information from the LC database.

Let me know if you need a query that would return the user's emails for a particular group.

Again this is buit-in in 8.2.

Jasmin