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wouter_verweird
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wouter_verweird
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wouter_verweird
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17-11-2008

Hi all,



I'm getting a null reference error, when I try to signup on
https://cocomo.acrobat.com/. This happens when I get to enter my
desired username:



TypeError: Error #1009: Cannot access a property or method of
a null object reference.

at
com.adobe.rtc.portal.ui::SDKAccountCreate/onCreateAccountResult()

at com.adobe.hs.amfgateway2::AMFConnector/onResult()



I can't create a new account because of this...

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sjsandy
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sjsandy
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sjsandy
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17-11-2008

Same error here in Chrome and FireFox!!!!

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heathrowe
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heathrowe
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heathrowe
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17-11-2008

ie7 - similar result.



I enter the Create SDK Account name, accept agreement, click
Create but nothing happens.



h

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Raff_
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Raff_
Employee

17-11-2008

We tried to create new account from different locations and
different browser but weren't able to reproduce the error.



Can you try again and send us as much info as possible, or if
any of you can consistently get the problem we can try to work with
you and figure out what is going wrong.

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jamieqho
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jamieqho
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jamieqho
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17-11-2008

Sorry, there is an issue with displaying an error message
indicating that your account name is taken already. When asked to
enter an account name, please enter a unique one that you've never
used before.

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sakri
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sakri
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sakri
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18-11-2008

I've entered some fairly obscure names, and still no
love...

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Gabriel_Mariani
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Gabriel_Mariani
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Gabriel_Mariani
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18-11-2008

Getting an error as well:



TypeError: Error #1009: Cannot access a property or method of
a null object reference.

at
com.adobe.rtc.portal.ui::SDKAccountCreate/onCreateAccountResult()

at com.adobe.hs.amfgateway2::AMFConnector/onResult()

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jamieqho
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jamieqho
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jamieqho
Level 2

18-11-2008

I'm sorry to hear that some people are still having problems.
I haven't been able to reproduce the issue. I will try to gather
some more information from some of you to track down the root
cause.



You might be able to work around the issue by clicking on the
"New Dev?" button and try to get an account that way.

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SteveToth
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SteveToth
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SteveToth
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21-11-2008

Same issue. Tried some unique names and notta. Same error as
described above. IE7 on XP SP2 w/FP10 and existing Adobe
account.