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Reader Extensions won't open "Save to" popup

kc

04-11-2008

Hi all,



I have encountered a problem with RE on Explorer. the problem is when I log in to



http://server:8080/ReaderExtensions



and choose the form and the extensions to extend the form with, when I click "Apply" the next screen comes up but the "Downloading" flashing screen keeps "moving" without showing me the popup for the "save file to" dialog. I suspect this has to do with a recent update of Flash Player, but I am not sure.



The error I get is the following:



Error: Error #2176: Certain actions, such as those that display a pop-up window, may only be invoked upon user interaction, for example by a mouse click or button press.



at flash.net::FileReference/download()



at views::confirmation/sendDownload()



at views::confirmation/resultGetDownloadList()



at flash.events::EventDispatcher/dispatchEventFunction()



at flash.events::EventDispatcher/dispatchEvent()



at mx.rpc::AbstractInvoker/http://www.adobe.com/2006/flex/mx/internal::dispatchRpcEvent()



at mx.rpc::AbstractInvoker/http://www.adobe.com/2006/flex/mx/internal::resultHandler()



at mx.rpc::Responder/result()



at mx.rpc::AsyncRequest/acknowledge()



at DirectHTTPMessageResponder/completeHandler()



at flash.events::EventDispatcher/dispatchEventFunction()



at flash.events::EventDispatcher/dispatchEvent()



at flash.net::URLLoader/onComplete()



If I try the same thing in FireFox everything seems to function OK.



Thanks in advance



Sincerely

Kim

Replies

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kc

05-11-2008

Hi again Pierre,



Thanks for responding.



The version in Explorer is: 10,0,2,54



The version in Firefox is: 9,0,124,0



Can you tell me something on this issue?



Sincerely

Kim
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kc

07-11-2008

Ping 🙂



What is the update on this issue?



Lots of our users have already updated their IE to use the new Flash version and are asking for a solution.



Sincerely

Kim
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Jayan_Kandathil

07-11-2008

This is a confirmed problem. Right now, the only known workaround is to revert back to Flash Player 9. A technote is being published on this (not out yet). A fix is being planned for incorporation into the next LiveCycle ES Update 1 service pack.
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kc

09-11-2008

Hi Jayan,



Thanks for your input.



I have been trying to find out how to get hold of Flash Player 9, but can not seem to find it.



Do you have a link for it?



\Kim
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Jayan_Kandathil

10-11-2008

http://www.adobe.com/go/kb407403



To uninstall Adobe Flash Player 10, review the article How to uninstall the Adobe Flash Player plug-in and ActiveX control http://www.adobe.com/go/tn_14157



To obtain and install Adobe Flash Player 9, visit the Adobe Flash Player Support page:

http://www.adobe.com/support/flashplayer/downloads.html