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Paid Subscription turned back into developer

Mike_Wahlig
Level 1
Level 1

We recently started receiving the error that our quota had been reached on our paid account.  I when into the Developer Portal and saw that our account now says it is a free one again.  I tried calling support but have been transfered (literally) 6 times and no one seems to be able to help me.  My case number is 207218997 if that is any help.  Any help at all would be very appreciated.

2 Replies
Raff_
Employee
Employee

can you PM one of us or send email to lccs@adobe.com with your account name / account URL ?

also, any information of what your original quota was and maybe the last email you got for the last bill would be useful.

Mike_Wahlig
Level 1
Level 1

Thank you for your prompt response.  I am send an email now.