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Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list

Paid Subscription turned back into developer


Level 1

We recently started receiving the error that our quota had been reached on our paid account.  I when into the Developer Portal and saw that our account now says it is a free one again.  I tried calling support but have been transfered (literally) 6 times and no one seems to be able to help me.  My case number is 207218997 if that is any help.  Any help at all would be very appreciated.

2 Replies



can you PM one of us or send email to with your account name / account URL ?

also, any information of what your original quota was and maybe the last email you got for the last bill would be useful.


Level 1

Thank you for your prompt response.  I am send an email now.