No I don't think that this problem is aready solved, because I've installed Adobe PDF Generator Elements 7.2 today, but when I'm using the WebService - Client delivered by Adobe I get this Error if I'm converting doc- and rtf - Files which have Pictures included, if there are no Images in the Documents the conversion is ok?
I have seen this error when trying to convert a certain Word document. The Word document itself when i opened it in Word resulted in a warning message that it needed to install a language pack, once i installed this language pack, the conversion in PDFG worked.
PDFG uses the native process in the background to convert the files. That means for Word docs it actually uses msword.exe to read the document. If opening the document in Word results in any kind of error or user dialog, then this could be what causes the PDFG server to fail, as the server cannot respond to the error/dialog that occurs.