Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Adobe Summit 2023 [19th to 23rd March, Las Vegas and Virtual] | Complete AEM Session & Lab list

Email Submit button issue after distrbution

Avatar

Level 1

I am trying to distribute and collect forms at work using the email submit button. I am able to successfully submit the form when in preview mode, however something happens when I use the distribute function.  I distributed the email to my office as a test and when they click Submit they get a Check Names window that says: Microsoft Outlook does not recognize "1. Double-click the attachment."

I also attempted to use my home computer (where I do not have Outlook) to submit the email and had no problems submitting (using gmail).

What is going on, and how do I fix it?

3 Replies

Avatar

Level 1

Did you ever resolve this issue?  I am having the exact same problem with a pdf that I have published on the internet. I created the file with LiveCycle.

Thank you

Greg

Avatar

Level 1

I didn't so much resolve the issue, as found a way around it. Since the problem only arose when using the email distribute button, I just didn't use it and emailed the survey as an attachment through outlook.

I suspect the problem comes from upgrading Adobe Acrobat, but no one seems to know.

Avatar

Level 1

Hi...

I am just experiencing the same - was there a fix for this?

Thank you