I am working on the process that need to send an email to the user to notify that there is a task that need to be process but I am not sure why it does not send email when the task is notified in the Workspace. I have enable the user task assigned in LC Admin but it seem to not working and the user could not receive any email when the task is await for process. Do I need to anything to make it work in the process or workbench? Any help would be appreciated.
I checked the setting for the User in Workspace and the email was enabled. I re-configured the email setting in the adminui and reboot the app server but still could not get the email when the task is assigned. The message only show in the Workspace To Do list. Is there any thing that I need to set in the Workbench, Service? Please advise.
You shouldn't have to add anything extra to your process.
When you use the User step, and have configured the email settings and the task settings in adminui and configure the preferences in Workspace, you should get an email automatically when new task is assigned to you.
I did not use the email service in my process but I am not sure why it keep calling that email service and did not send email when the task is assigned as I have configured the email setting in the admin as show in the previous post. My process is a simple which is using Get Form, users as 3 different managers to approve for the process.